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- However, the issue had been successfully resolved and the player had received his cash out.
Unfortunately, due jest to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Australia had her winnings cancelled żeby HellSpin Casino after she submitted a withdrawal request, due owo https://hellspin-web.com allegedly betting a larger amount than was permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to fita through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded to our communication efforts.
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The player from Quebec deposited $300 and won $9,097 at Hellspin Casino, but faced verification issues and account closure without explanation. Browse all bonuses offered żeby HellSpin Casino, including their w istocie deposit bonus offers and first deposit welcome bonuses. In our review of HellSpin Casino, we thoroughly read and reviewed the Terms and Conditions of HellSpin Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Its customer support is professional, and the assortment of payment methods covers all needs and preferences.
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- The Complaints Team extended the response time for the player but ultimately had owo reject the complaint due to a lack of communication from the player.
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- The player from Australia had her winnings cancelled aby HellSpin Casino after she submitted a withdrawal request, due to allegedly betting a larger amount than was permitted.
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Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed jest to respond, which led to the complaint being marked as ‘unresolved’. Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros.